All users of the E-shop are bound by the below terms of use.

1. ABOUT THE E-STORE (WWW.OUK.EE)

1.1 E-pood on Regulatory OÜ (edaspidi: Ettevõte) poolt loodud ja hallatav internetipood, kus Ettevõte müüb E-poe kasutajatele (edaspidi: Klient) tarbekaupu (edaspidi: Toode).

2. GENERAL TERMS

2.1. The Terms of Use apply to the purchase of Products from the E-shop and regulate the legal relationships that arise between the Company and Customers.

2.2. By submitting the order, the Customer agrees to the Terms of Use.

2.3. The company has the right to change and supplement the Terms of Use unilaterally.

3. PRODUCT AND PRICE

3.1. The images of the Products displayed in the e-shop are illustrative.

3.2. The prices of the products in the E-shop are given in euros.

3.3. The transport fee (if it is added) is stated separately before paying for the Order.

3.4. The company has the right to change the prices of the offered Products. The prices that are published in the E-store at the time of placing the Order apply to the Customer, except in cases where the wrong price of the Product was published due to a technical error or failure, or when the Customer should have realized that it was a mistake (obviously wrong selling price).

3.5. If the Product must be replaced during assembly (according to Clause 4.10 of the Terms of Use) and the price of the replacement product is lower than the price of the Product ordered by the Customer, the Company will return the difference between the price of the ordered Product and the replacement product to the Customer's bank account within 14 working days. If the price of the replacement product is higher than the price of the Product ordered by the Customer, the Customer is obliged to make an additional payment in the corresponding part.

4. ORDER SUBMISSION

4.1. In order to make a purchase, the Customer must submit an Order in the E-shop environment.

4.2. The customer can place orders in the E-shop as a guest.

4.3. To place an order, you must add the appropriate Products to the shopping cart and press the "Go to checkout" or "Pay" button.

4.4. In addition, the Customer must enter the delivery address and select a suitable delivery method when submitting the Order.

4.5. The Company is not responsible for damage or any other consequences arising from incorrect data provided by the Customer when completing the Order.

4.6. The Customer pays for the entire Order in the payment environments provided by the Company. Before payment, the customer checks that the Products, quantities and prices reflected in the Order correspond to his actual wishes.

4.7. Upon receipt of the order, the Company sends an automatic e-mail to the Customer with the Order confirmation. If there are errors in the Order confirmation (unsolicited goods, quantities, etc.), the Customer is obliged to contact the Company immediately.

4.8. The Company starts assembling the Order when the Customer has paid for the entire Order.

4.9. In the event that the Company is unable to deliver the Product ordered by the Customer in the desired quantity when completing the Order, the Company has the right to replace the Product at its own discretion or by consulting the Customer by telephone.

4.10. If the Company is unable to replace the Product, or if the Customer does not approve the replacement upon receipt of the Order and withdraws from it, the cost of the missing Product will be returned to the Customer's bank account within 14 working days from the date of delivery specified in the Order.

4.11. The Company has the right to cancel the execution of the Order by notifying the Customer by e-mail with the reason for cancellation. If the Company refuses to fulfill the Order, the cost of the Order will be returned to the Customer within 14 working days from the date of delivery specified in the Order.

5. REFUNDS

5.1. Amounts returned on the basis of clauses 3.5 and 4.11 will be deposited into the bank account designated by the Customer. All amounts returned, paid or owed by the Company to the Client will be transferred to the Client's bank account.

6. PAYMENT OPTIONS AND REFUNDS

6.1. You can pay for the order in the ways shown in the E-shop environment. A service fee may be added to the cost of the order in accordance with the contract concluded between the Customer and the bank or credit card issuer.

6.2. Transfer based on invoice - the customer can pay for the purchase by transfer. After confirming the order, the customer will be shown the order number, which must be added to the bank transfer.

6.3. Payment through a bank link - the customer can pay immediately using the bank links displayed in the e-shop (Swedbank, SEB, Luminor, LHV, Coop Pank, PocoPay). NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.

6.4. Banklink payments are mediated by Montonio Finance. Payment is made outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Montonio Finance. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store's current account.

6.5. The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance.

6.6. All refunds made by the Company to the Customer shall be made to the checking account designated by the Customer.

7. ORDER DELIVERY AND TRANSFER

7.1. The delivery of the order takes place only in the ways described in the E-shop.

7.2. If the ordered Products are sent to the Customer by parcel machine, the Customer must enter the address, name and phone number.

7.3. The goods are sent to the following countries: Estonia.

7.4. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

7.5. Shipments within Estonia generally arrive at the destination specified by the buyer within 2-5 working days from the entry into force of the sales contract.

7.6. In exceptional cases, you have the right to deliver the goods within 45 calendar days.

8. WITHDRAWAL FROM THE CONTRACT, RETURN OF PRODUCTS

8.1. The Consumer Customer has the right to withdraw from the contract (withdraw from the Products) within 14 calendar days after receiving the Products, by sending a withdrawal from the contract to the e-mail address ouk@ouk.ee. In the statement, the Customer indicates the invoice number and the name of the Product from which he wishes to withdraw.

8.2. Returned Products must be handed over at the Company's office or sent by other means of transport. The costs related to the return of the products are borne by the Customer.

8.3. The customer has the right to withdraw from the contract (return the Products) only if the Products are unused (unopened), undamaged and undamaged and in the original packaging.

8.4. If the Customer has used, damaged or damaged the returned Products, the Company has the right to refuse to take back the Products.

8.5. If the Customer has withdrawn from the contract and the returned Products are correct, the Company will return the cost of the Products to the Customer along with the delivery fee calculated from the returned Products within 14 days after the Products have been taken back.

9. SUBMISSION OF CLAIMS

9.1. In case of non-compliance of the products with the contractual conditions, the Customer has the right to rely on legal remedies provided by law.

9.2. The Company is not responsible for the non-compliance of the Product with the contractual terms, which has arisen from the Customer's actions and/or inaction, including non-intended use or improper storage of the Product (failure to comply with the storage conditions).

9.3. The Customer undertakes to inform the Company about the non-conformity of the Product no later than 2 months after its discovery, i.e. to file a claim.

9.4. The claim can be submitted to the e-mail address ouk@ouk.ee. In the claim, the name and contact details of the Customer, the date of submission of the claim, the defect in the Product and the content of the claim must be stated, and a document proving the purchase must be attached.

9.5. In the event that the Customer does not agree with the solution offered by the Company in the event of a claim, the Customer as a Consumer has the right to turn to the Consumer Protection Board and the Consumer Disputes Committee formed under it, which has the competence to resolve consumer disputes initiated by the consumer arising from the contract between the consumer and the trader, which the parties have not been able to resolve by agreement.

10. RESPONSIBILITY

10.1. The Company and the Client are responsible to each other for damages caused to the other party by violation of the Terms of Use in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

10.2. The customer is responsible for the correctness of the data provided on the registration form as a regular customer of the E-shop or when completing the order. If the Customer provides incomplete or incorrect data, the Company is not responsible for the consequences caused by this, and the Company has the right to demand compensation from the Customer for the losses caused by this.

10.3. The customer is responsible for the secure use of the password needed to log in to the online environment of the E-shop and undertakes to ensure that his password does not fall into the possession of third parties (including minor family members).

10.4. In case the Customer suspects that his login data has come into the possession of a third party, the Customer undertakes to inform the Company about this and to change the password immediately.